Akhyar, Dani, and Arum Sekar Pratiwi. “Social Media and Crisis Communication: Lessons from Indonesian Telecommunication Industry”. Ultimacomm: Jurnal Ilmu Komunikasi 11, no. 1 (June 30, 2019): 35–52. Accessed July 4, 2025. https://ejournals.umn.ac.id/index.php/FIKOM/article/view/1112.