E-commerce Design Interaction with Voice User Interface using User-centered Design Approach

  • Rizky Faramita Bandung Institute of Technology
  • Dessi Puji Lestari Bandung Institute of Technology
  • Ginar Santika Niwanputri Bandung Institute of Technology

Abstract

The rapid expansion of e-commerce has encouraged many platforms to serve their consumers better, including by providing state-of-the-art user interaction. Voice user interface is integrated in the e-commerce in order to allow users doing multitask while having handful activities and simplify features whose discoverability is low. The interface is designed using user-centered design approach, specifically ISO 9241-210:2010 methodology. In addition, the interface is verified by usability testing conducted in three iterations for two personas. Verification process of the design shows that high-fidelity prototype is 83.0% helpful and 70.0% effective.

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Published
2020-01-16
How to Cite
Faramita, R., Puji Lestari, D., & Niwanputri, G. (2020). E-commerce Design Interaction with Voice User Interface using User-centered Design Approach. IJNMT (International Journal of New Media Technology), 6(2), 104-108. https://doi.org/https://doi.org/10.31937/ijnmt.v6i2.1451