@article{Febriani_Dewi_Avicenna_2020, title={Consumer Behavior toward E-Service Quality on E-Commerce}, volume={12}, url={https://ejournals.umn.ac.id/index.php/FIKOM/article/view/1533}, DOI={https://doi.org/10.31937/ultimacomm.v12i2.1533}, number={2}, journal={Ultimacomm: Jurnal Ilmu Komunikasi}, author={Febriani, Nufian and Dewi, Wayan and Avicenna, Fitria}, year={2020}, month={Dec.}, pages={240-261}