EMRUS, Emrus. Keterbukaan Komunikasi pada Pelayanan Prima. Ultimacomm: Jurnal Ilmu Komunikasi, [S. l.], v. 3, n. 2, p. 105–112, 2011. DOI: 10.31937/ultimacomm.v3i2.200. Disponível em: https://ejournals.umn.ac.id/index.php/FIKOM/article/view/200. Acesso em: 4 aug. 2025.