EMRUS, Emrus. Keterbukaan Komunikasi pada Pelayanan Prima. Ultimacomm: Jurnal Ilmu Komunikasi, [S. l.], v. 4, n. 2, p. 95–102, 2012. DOI: 10.31937/ultimacomm.v4i2.210. Disponível em: https://ejournals.umn.ac.id/index.php/FIKOM/article/view/210. Acesso em: 23 sep. 2025.