The Implementing ISO 9001 In Manufacture Industry

Case Study PT Softex Indonesia

  • Wella Wella
  • Laurentia Chia Universitas Multimedia Nusantara


In 2015 ISO 9001 significantly reviewed and new requirements for certification were introduced. One of the new requirements is risk-based thinking. The risk-based thinking has to be addressed and managed in all aspects of quality management system processes and functions. In ISO 9001:2015 an organization required to take into those risk linked to quality and customer satisfaction. Risk management can be a guideline for the implementation of ISO 9001:2015. This research is only focused on information technology department at PT Softex Indonesia. The methodology of this implementation applies the seventh clause of ISO 9001:2015. Measurements performed by using maturity model and seventh audit stage. After the implementation, the organization needs to maintain the requirements of ISO 9001:2015 and try to continuously improve its quality performance.


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How to Cite
Wella, W., & Chia, L. (2020). The Implementing ISO 9001 In Manufacture Industry. IJNMT (International Journal of New Media Technology), 6(2), 92-97.