Data Quality Issues : Case Study of Claim and Insured in Indonesia Insurance Company
Abstract
Data has become an asset for insurance companies that have many benefits and management needs to realize the importance of data quality to avoid the impact of poor data quality. In this study, data quality measurement will be carried out by observation to see the total amount of invalid data from data dimensions, namely, accuracy, completeness and consistency of the relationship between claim data and insured, and findings from each data fields in this case study. In addition, researchers conducted interviews to find out the obstacles faced by IT, Customer Retention, Operational, and Actuary teams where they are directly related to data flow and data processing. From the results of the analysis, there is invalid data that will affect the analysis and cause obstacles faced by users according to the interview results. In the conclusion, management needs to form a data govenance team to avoid poor data quality that has responsibility for data flow and maintains data quality in order to provide a positive impact such as providing the right data accuracy in data analysis and user time to be more effective in data processing, assisting in making data warehouses, applying AI and digital transformation as a form of improvement in the services provided.
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