Measuring Operational Management Information Technology: COBIT 5.0 and Capability Level

Abstract

Abstrack—Every system need to be well organized so it can achieve what the company expected. So,  very company need to do some measurement to create a well organize system. A type of action that can be used for creating a well organize system is quantify their IT governance PT XYZ is a company that engaged in property business. Their company want to measure their IT governance, to measured their IT governance framework COBIT 5.0 was use and as what the company request process that being measure are Manage Service Agreements, Manage Change, Manage Operations, and Manage Service Request and Incidents. Every process have their own importance and will be measured based on framework COBIT 5.0 capability
level. Capability level have 5 kind of stage. PT XYZ expectation that they can achieved level 4. But, the esult that came out doesn’t match what their company has expected, the result was level 3 and on of their process stop at level 2. So, to attain the level that PT XYZ wanted they need to some improvement based on COBIT 5.0 recommendation.

Index Terms—Capability Level, COBIT 5.0, Information System, IT Governance.

REFERENCES

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