ZOLA, Alghifari Rasyid; SUSANTY, Meredita. Enhancing Operational Efficiency in FMCG Customer Care: Design and Implementation of a High-Performance Web-Based Knowledge Management System Using Next.js with Hybrid Rendering Architecture. IJNMT (International Journal of New Media Technology), [S. l.], v. 13, n. 1, p. 91–98, 2026. DOI: 10.31937/ijnmt.v13i1.4744. Disponível em: https://ejournals.umn.ac.id/index.php/IJNMT/article/view/4744. Acesso em: 23 jul. 2026.