Adoption of SNI ISO/IEC 17025:2017 Principles for Laboratory Management Information System Development

— The Software Engineering and Information System Laboratory of Sriwijaya University is in charge of building a technology-based system, in accordance to the strategic objectives of Sriwijaya University which prioritizes the principles of Good governance. To support laboratory operations, a management information system is needed to improve efficiency in planning, managing and reporting. The purpose of this research is to develop a laboratory management information system that adheres to the principles in the SNI ISO/IEC 17025:2017 standard. The software was developed using the Framework for the Application System Thinking (FAST). In the requirement analysis phase, an in-depth study was carried out to formulate requirements in accordance with the principles in the SNI ISO/IEC 17025:2017 clause control standard. In the end, a Laboratory MIS was successfully developed using this approach. Implementation of this system could increase the performance of the laboratory in providing better services and results by simplify the operational process, and shorten time consumption.


I. INTRODUCTION
Information technology has become one of the breakthroughs in the success of an organization, but the absence of good IT governance will cause new burdens or problems on the organization [1]. Therefore, IT governance management is needed so that the technology that has been developed can be used and managed properly [8]. Technological developments also have an impact on Sriwijaya University, as a university that prioritizes good governance in every line of service. By following the era of technology 4.0, Sriwijaya University hopes to realize its strategic goal of becoming a university that improves the quality of learning and student affairs, the quality of institutions, increases research and development productivity, as well as the realization of Good governance in all Sriwijaya University environments towards a World Class University. So it is very necessary to implement an information technology-based management system in every business [6].
The Software Engineering and Information System Laboratory of Sriwijaya University is in charge of building a technology-based system, this task is based on the strategic objectives of Sriwijaya University which prioritizes the principles of Good governance. To support laboratory operations, a management information system is needed to improve efficiency in planning, managing and reporting. In order for the quality of this laboratory to be recognized, a standardization that covers many aspects and various requirements is needed [7].
The SNI ISO/IEC 17025:2017 standard is an accreditation standard for testing and calibration laboratories used by laboratories that develop quality, administrative, and technical management systems to support laboratory operational activities [3].
The purpose of this research is to develop a laboratory management information system that adheres to the principles in the SNI ISO/IEC 17025:2017 standard. The software was developed using the FAST method. In the requirement analysis phase, an in-depth study was carried out to formulate requirements in accordance with the principles in the SNI ISO/IEC 17025:2017 clause.

A.
Research Model Good Governance is what underlies the development of information systems in laboratories, which is in accordance with the principles of Sriwijaya University prioritizing Good Governance. Before developing the system, it is necessary to understand that Good Governance is the principle of corporate ISSN 2085-4579 governance that intends to improve the company's performance and have a good impact on the company.
Good governance is not only applied to a company but can also be applied by various agencies and organizations. In its implementation, Good Governance has several principles namely Transparency, Accountability, Participation, effectiveness and efficiency, Responsibility, and fairness [7] B. SNI ISO/IEC 17025:2017 SNI ISO/IEC 17025:2017 was developed by the International Organization for standardization / International Electrotechnical Commission regarding the general requirements for the competence of testing and calibration laboratories, which is a reference for world-class laboratory standardization. In applying this standard, it is necessary to carry out tests to examine or determine the characteristics, content and parameters that determine the quality of a product, component in the laboratory [5]. In Indonesia, the institution that tests this standard is the National Accreditation Committee (KAN).
This standard has the aim of developing trust in the operation of laboratories and contains requirements to demonstrate that the laboratory operates implementing Good Governance principles and is impartial and that the laboratory can provide recognized results [4]. The management system requirements in SNI ISO/IEC 17025:2017 include the following Management system documentation, Management system document control, record control, Actions to overcome risks and take advantage of opportunities, Improvements, Corrective actions, Internal audits, and Management reviews.

C. Framework for the Application System Thinking (FAST)
The FAST (Framework for the Application System Thinking) development method is a system development method that identifies and analyzes problems, opportunities, obstacles that occur, and requests for expected needs to provide suggestions for improvement. The FAST method is a combination of various system development methods that are arranged into several more flexible processes, this FAST development method also has many advantages, including the ability to support good system development and is supported by various techniques [5].
In this study, system development was carried out using the Framework for the Application of System Thinking (FAST) method. FAST is a work structure that can adapt to any type of project. The FAST method can produce a system in minimum time with good quality. There are several stages that must be taken including the definition of scope, problem analysis, requirement analysis, logical design, decision analysis, physical design, construction and testing, and implementation. Figure 1 shows the stages that are passed.

A. Scope Definition
The software developed has the aim of facilitating all business processes that occur in the laboratory to be more effective, efficient, easy to monitor and control, in order to achieve good governance in the laboratory environment. With the presence of this system, it is desirable to be able to assist users in minimizing time on the previous system.

B. Problem and Requirement Analysis
There are four problems have been identified, as following:  Lack of information management of laboratory inventory items  Monitoring and scheduling laboratory usage is difficult  Laboratory assistant attendance management process is not efficient  Preparation of laboratory reports requires a long process and time

ISSN 2085-4579
A mapping of the problems encountered in the computer laboratory will be carried out with the clause in SNI ISO/IEC 17025:2017: 2017. Based on the problem analysis that has been done, it can be detailed the conditions that trigger problems in the laboratory as shown in Table II.  Data control and Information Management must have access to the necessary data and information. The information management system must be validated for functionality before use. the information management system must: be protected from unauthorized access, protected from tampering and loss, operated in an environment that meets the laboratory's or supplier's specifications, and for non-computerized systems, provide conditions that maintain the accuracy of manual recording and transcription; maintained in a manner that ensures the integrity of data and information; includes records of system failures and repairs as well as appropriate corrective actions instructions, manuals and reference data must be accessible to all relevant personnel 8.2 all documentation, processes, systems, records, relating to compliance with requirements must be included, referenced or linked to the management system of all personnel involved in Then we mapped information on Table II to  Table III, and we generate information as shown in Table IV below. After the problems that occur have been mapped according to the related control standards, then the functional requirements that must be provided by the software can then be formulated. We conclude that there are at least seven main features that the software should be able to run.

C. Logical and Physical Design
The following Figure 2 describes the business processes that run on the laboratory management information system at the software engineering laboratory and information systems at Sriwijaya University. There are 5 entities in this system, namely Lab administration, head of laboratory, laboratory assistant, chairman, and general user. Based on the existing context diagram, then explained further into Level-0 Data Flow Diagram (DFD). At this section, 5 processes are involved, namely login, "kelola data master" . "kelola jadwal lab", "kelola data harian", dan "laporan". This processes involves five entities and uses six database tables as show at Figure 3. Next we describe the subprocesses that existed as part of the previous Level-0 DFD. As for Figure 4, it describes the subprocess of "buku tamu", "log book", dan "presensi".   The next step, we tried to draw a Physical data flow diagram (PDFD). Physical data flow diagram (PDFD) is a depiction of a graph of the system used to define the flow of data from outside and into the system. Physical data flow diagrams do not describe what is going on but illustrate where, how and who is running the processes that occur in the system. Figure 6, Figure  7 and Figure 8 below are PDFDs that have been drawn.

D. Construction, Testing and Installation
In this section, we begin to build the system construct that was designed in the previous session into code and executable software. Figure 10, Figure 11, Figure 12 and Figure 13 are the example of user interface has been made.
On Figure 10 there is a username and password that the user uses to access the system On figure 11 the user will be greeted with a welcome word and information, on this page there is also a side bar main menu that is useful for selecting the features you want to use.   The software is then tested using the black box method. testing was carried out on seven functional features of the software as well as 52 test cases. The results obtained by the software were declared successful for all test cases, with a 100% success rate. The following are the results of black box testing on the laboratory management system:

IV. CONCLUSION
The laboratory management information system at the Sriwijaya University software engineering laboratory and information system can be successfully created using the SNI ISO/IEC 17025:2017 approach to assist the software engineering laboratory and information system at Sriwijaya University in improving laboratory quality. It can also increase the performance of the laboratory in providing better services and results by simplify the operational process, and shorten time consumption.