ARTHANANDA, Kevin Pratama; WELLA, Wella. The Role of COBIT5 as a Reference for Quality Service Quality Improvement: Case Study: PT BCA Tbk. Ultima InfoSys : Jurnal Ilmu Sistem Informasi, [S. l.], v. 12, n. 2, p. 94–100, 2022. DOI: 10.31937/si.v12i2.2181. Disponível em: https://ejournals.umn.ac.id/index.php/SI/article/view/2181. Acesso em: 28 jun. 2025.