TASLIM, Kevin. Analisis Hubungan antara E-Service Quality dan Trust pada Customer Satisfaction & Behavioral Intentions Telaah pada Net Generation Konsumen Lazada Indonesia. Ultima Management : Jurnal Ilmu Manajemen, [S. l.], v. 7, n. 1, p. 62–82, 2015. DOI: 10.31937/manajemen.v7i1.924. Disponível em: https://ejournals.umn.ac.id/index.php/manajemen/article/view/924. Acesso em: 1 aug. 2025.