Ultima Management : Jurnal Ilmu Manajemen

CULTIVATING ORGANIZATIONAL COMMITMENT: THE IMPACT OF EMOTIONAL LABOR AND THE MEDIATING ROLE OF EMOTIONAL EXHAUSTION

Abiqail Yolanda — Sun, 31 Dec 2023 11:55:08 +0000

Abstract - The study aims to understand better the connections between emotional labor and emotional exhaustion and the relationship between affective organizational commitment and emotional exhaustion. Also, this study examines the mediating role of emotional exhaustion between emotional labor and affective organizational commitment. Researching how emotional laborers deal with their day-to-day difficulties in managing their emotions and understanding strategies and factors impacting their stress levels will help organizations create policies and practices that support employees in managing their emotions and well-being. This study examines the mediating effect of emotional exhaustion on emotional labor and affective organization commitment. The respondents are heterogeneous and come from a range of industries. The design of this investigation was based on a quantitative methodology. Structural Equation Modelling-Partial Least Squares (SEM-PLS) examined the causal link among variables. The data was collected through Google Forms, and 136 responses were collected. This study revealed that emotional labor positively affects emotional exhaustion, showing that employees who use a surface-acting strategy typically experience higher levels of emotional exhaustion. The relationship between emotional exhaustion and organizational commitment is mediated by emotional exhaustion. Emotional exhaustion negatively affects affective organizational commitment. The researcher learned that surface acting in emotional labor significantly contributes to emotional exhaustion. It is also important for leaders to understand the factors leading to emotional exhaustion and how leaders can mitigate the risk of employees getting emotionally exhausted.

Keywords: Affective Organizational Commitment; Emotional Exhaustion; Emotional Labor; Organizational; Commitment

BRAND LOYALTY AND HALAL AWARENESS FOR HALAL BEVERAGE PRODUCT AMONG GEN Z

Luthfia Rayhan Damayanti, Rosana Eri Puspita — Sun, 31 Dec 2023 13:15:28 +0000

Abstract- Nowadays, many mineral waters have sprung up with various brands, including Le Minerale. However, some consumers do not know the importance of sorting and choosing mineral water products regarding brand image and halal awareness in increasing brand loyalty through trust in a brand. So, this study aims to determine the influence of brand image and halal awareness on Le Minerale product brand loyalty with brand trust as a mediation variable. The Grand Theory in this study is the Theory of Planned Behavior (TPB). This study used quantitative methods with data collection techniques carried out through the distribution of questionnaires with Likert scale measurements. The sample used was 90 Generation Z Muslim consumers (aged 13-28 years) who had consumed Le Minerale products. Sampling technique using KMO. This study uses multiple analysis tests supported by validity and reliability tests statistical tests, namely the T-test, F-test, R2 test, classical assumption test, and Sobel test. The study results showed that the variables of brand image, halal awareness, and brand trust positively and significantly affected brand loyalty. Then, brand image and halal awareness positively and significantly affected brand trust. Furthermore, the Sobel test brand trust test can mediate brand image and halal awareness of brand loyalty.

Keywords: Brand Image; Brand Loyalty; Brand Trust; Halal Awareness; Mineral Water

MEASURING ORGANIZATIONAL RESILIENCE: A CASE STUDY IN DIGITAL DISRUPTION

Arlyana Abubakar, A.Farid Aulia — Sun, 31 Dec 2023 00:00:00 +0000

Abstract - Organizational resilience is an organization's ability to anticipate and respond to disruptions. The higher the disruption pressure, the higher the organizational resilience required. This research explains how to measure the level of resilience and identify aspects of organizational resilience capabilities that need to be improved. In this way, organizations can increase resilience more precisely. The first step is to build a measuring instrument from 5 aspects of resilience capabilities, namely physical, mental, emotional, spiritual and intelligence resilience and 1 additional aspect, namely resilience knowledge. The second step is to carry out measurements using the resilience-measuring instrument. Measurements were carried out through a survey with a purposive sampling approach to leaders in 3 organizational groups facing digital disruption, namely management consultants, corporate universities, and universities. The third step is to present the measurement results that are grouped into 4 levels for each aspect, namely less resilient, moderately resilient, above average resilient, and high resilient. The measurement results show that the majority of leaders have a level of resilience above average, although only 50% of leaders have sufficient knowledge about resilience. This condition occurs because the organizational culture, which is in line with the aspects of resilience capabilities, has been well internalized. The measuring instrument constructed, the method of measurement, and the presentation of resilience measurement results in this research are a novelty to science. Meanwhile, the measurement results will be input for the respondent organization in increasing its resilience.

Keyword: Culture Resilience; Digital Disruption; Leadership; Organizational Resilience

PENGARUH EFFECTIVENESS DAN INTUITIVENESS E-WALLET GOPAY TERHADAP MINAT PENGGUNAAN APLIKASI GOJEK BAGI KALANGAN MAHASISWA

Arihta Tarigan, Alfredo Frangoulis — Sun, 31 Dec 2023 00:00:00 +0000

Abstract- This study aims to investigate the impact of the effectiveness and intuitiveness of GoPay on the interest in using the Gojek application among university students, particularly those at Bunda Mulia University. Data were collected through an online survey involving a sample of 100 students, selected based on the Slovin formula and representing the total number of students at Bunda Mulia University. The results of the data analysis using multiple linear regression showed that the effectiveness and intuitiveness of GoPay have a significant positive influence on the interest in using the Gojek application. These findings provide a better understanding of the factors influencing the acceptance and usage of the Gojek application among students, serving as a guide for the development of future app-based payment services.

Keywords: Effectiveness; E-Wallet; Fintech; Intuitiveness; Interest

MEASUREMENT OF ISO 9001:2008 IN PUSDATIN PUPR INDONESIA

Nurullina Andini, Wella Wella — Sun, 31 Dec 2023 00:00:00 +0000

Abstract - The issue at hand is to the implementation of the quality standard outlined in ISO 9001:2009, specifically focusing on clauses 4 through 8. In order to obtain the desired outcome, a comprehensive interview was conducted with the director of the department. Additionally, a total of 51 questionnaires were distributed among the 52 staff members, and relevant documents were carefully reviewed. The evaluation was conducted with the Likert Scale, and the final outcome was determined based on the maturity level. The implementation of clauses 4 to 8 of the ISO 9001:2008 quality standard at PUSDATIN has been successfully executed, achieving a level 4 rating (Managed and Measurable). PUSDATIN must enhance its capacity in order to attain the highest level of maturity, namely level 5. To get a level 5 rating, PUSDATIN should consider implementing ISO 9001:2008 standards. This would ensure that the required product quality is consistently maintained to meet customer expectations. Additionally, PUSDATIN can enhance its capabilities by recruiting professionals with expertise in quality management systems.

Keywords: ISO 9001:2008; Maturity Level; Quality Management System; Quality Standard.

THE PANDEMIC INFLUENCE TO FIRM SIZE AND FINANCIAL RATIO ON LISTED COMPANIES IN THE HEALTHCARE INDUSTRY

Rani Ramdhani, Mulyono Mulyono, Respati Wulandari — Sun, 31 Dec 2023 00:00:00 +0000

Abstract - During the pandemic, the government enacted policies that restricted people's travel, impacting corporate development across the board. The study's goal is to analyze the influence of the pandemic on firm size and financial ratios of companies listed on the Indonesia Stock Exchange in the Healthcare industry. Market capitalization statistics, return on assets, and debt to equity ratios were used as study samples. To assess the research hypothesis, the Wilcoxon sign rank test was performed. According to the findings of the study, return on assets decreased significantly during the pandemic, debt to equity ratio remained stable and did not vary significantly, and company size increased significantly during the pandemic. Companies in the post-pandemic period must pay close attention to the proper composition of funding sources in order to boost profitability and gain the trust of investors.

Keywords: Debt to Equity; Financial Ratio; Firm Size; Pandemic Covid-19; Return on Asset

PENGARUH KUALITAS PELAYANAN BENGKEL TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN

Sonny Taufan, Muhamad Nur Akhsan — Sun, 31 Dec 2023 00:00:00 +0000

This research was conducted at PT Setiajaya Mobilindo - Setiajaya Toyota Depok, with the aim of Knowing the influence of workshop service quality on customer satisfaction Knowing the influence of customer satisfaction on customer loyalty and Knowing the level of quality of workshop service provided on customer loyalty through PT Setiajaya Mobilindo - Setiajaya Toyota Depok customer satisfaction. The population in this study were all customers at PT Setiajaya Mobilindo - Setiajaya Toyota Depok Pekanbaru. Using the Slovin formula and accidental sampling technique, 161 selected samples were obtained. The research method was carried out descriptively and quantitatively, using simple regression testing techniques and the data was then processed using the IBM SPSS Statistics 26 program. With this research, research estimates were produced as to whether service quality has an effect on customer satisfaction and also whether customer satisfaction and service quality have an impact. influence on customer loyalty.

COMPETENCY-BASED PASSION AND VALUE-BASED DEDICATION INDONESIAN ENTREPRENEURIAL PERSISTENCE AMID THE COVID-19 PANDEMIC

Fransiskus Xaverius Husni, F X Suwarto, Evo Sampetua Hariandja, Jacob Donald Tan — Sun, 31 Dec 2023 00:00:00 +0000

Abstract- In 2021, Indonesia's national income significantly decreased as a result of the COVID-19 pandemic. During that time, a large number of SMEs failed, although some managed to recover. The goal of the research is to acquire experience with entrepreneurial tenacity and turn it into explicit knowledge. Using Interpretative Phenomenological Analysis to analyse the persistence experiences of ten entrepreneurs with COVID-19 bounce-back experience. Informants are selected with purposive sampling based on multiple perspective approach. In-depth interviews were conducted for data collection. Two stages of coding is used for theming process, which are followed by conceptualization process. Confirmation of notions is achieved by elaborate coding. Research indicate that the drivers for the perseverance of Indonesian entrepreneurs amidst the COVID-19 pandemic can be attributed to Competencies-based passion and Value-based dedication. Entrepreneurs persevere because they are passionate about their industry and have faith in their ability to thrive. Another motivator is their commitment to enduring because of the beliefs or principles they cherish.Entrepreneurs that are persistent will have greater opportunities, particularly since they would have more time to become familiar with the challenges posed by COVID-19. The effects of COVID-19 are also diminishing over time. It is their competency- based passion and value-driven determination that enable entrepreneurs to persevere in the face of adversity. Perseverance and resilience must be combined when business transformation is mandatory.

Keywords: COVID-19 Pandemic; Indonesia; Competency-Based Passion; Persistence Experience; Value-Based Dedication

THE ANALYSIS OF RICE MASSIVE IMPORTING IN INDONESIA BASED ON MACROECONOMICS, MICROECONOMICS, INTERNATIONAL ECONOMICS AND POLITIC ECONOMICS

Nur Amalyna Yusrin — Sun, 31 Dec 2023 00:00:00 +0000

Abstract - Rice is a crucial staple food in Indonesia, and the country's decision to import 3 million tonnes of rice has significant implications for its economy, agriculture sector, and food security. This study aims to analyze the benefits and drawbacks of this massive rice importation through a comprehensive examination of macroeconomics, microeconomics, international economics, and political economics. The main objectives are to provide recommendations for managerial stakeholders and to develop a vision for rice self-sufficiency. The background problems include the potential impact on Indonesia's trade balance, foreign exchange reserves, market consumption, and the socio-economic effects on local farmers. The novelty of this study lies in the lack of adequate research on the enduring effects of extensive rice imports and the need to explore options for achieving a balance between imports and domestic production. The research methods involve a literature review and analysis of scholarly articles and journals, focusing on economic indicators, trade statistics, and agricultural production data. The findings highlight the macroeconomic and microeconomic implications of rice imports, including potential disruptions in the agricultural industry, income distribution, and market dynamics. The conclusion emphasizes the need for comprehensive policies to address the challenges of rice importation and achieve a balance between food security and economic sustainability. The implications of the research underscore the importance of strategic decision-making to harmonize the needs of customers, farmers, and the broader economy, while safeguarding overall economic stability and social welfare.

Keywords: Export; Import; International Economics; Macroeconomics; Microeconomics; Politic Economics; Rice Self-Sufficiency

MODEL EFEKTIVITAS TATA KELOLA MELALUI SKEMA STAKEHOLDER DYNAMICS DESA AGROWISATA NGLINGGO

Sun, 31 Dec 2023 00:00:00 +0000

Abstract- Despite Nglinggo Village's initiative in agrotourism development, challenges persist in its governance. The research's novelty lies in its examination of agrotourism through the prism of stakeholder dynamics, amalgamated with the innovation for sustainability strategy concept. Employing a qualitative approach within the constructivist paradigm, the study unravels the intricacies of issues within the tea plantation agrotourism of Nglinggo Tourist Village, Samigaluh, Yogyakarta. Findings underscore critical success factors for effective governance, including community participation, environmental sustainability, quality services, and stakeholder management. In conclusion, a comprehensive model integrated into the Nglinggo Tourist Village Tea Plantation Agrotourism development framework is essential,

comprising phases such as preparation, development, implementation, and evaluation. This model ensures ongoing reevaluation by all

Keywords: Agrotourism Planning; Economy; Implementation Outcomes; Nature

PENGARUH LEVERAGE, LIKUIDITAS, FIRM SIZE DAN CAPITAL EXPENDITURE TERHADAP CASH HOLDING PADA PERUSAHAAN YANG TERDAFTAR DI BURSA EFEK INDONESIA

Linda Santioso, Andreas Bambang Daryatno — Sun, 31 Dec 2023 00:00:00 +0000

Abstract - Cash holding or commonly referred to as cash and cash equivalents owned by the Company which is used to finance operational activities such as purchasing raw materials or merchandise, purchasing capital goods, paying salaries or wages, paying off debt obligations, paying dividends and other transactions required by the company. Cash Holding plays a very important role in determining whether a company is healthy or not, often associated with ownership as the dependent variable. The aim of this research is to obtain empirical evidence regarding the influence of leverage, liquidity, company size and cost of capital on cash flow in real estate and real estate companies listed on the Indonesia Stock Exchange (BEI) from 2019 to 2021. Technical sampling used in this research was a purposive sampling technique. Data processing uses the Eviews 13 program. The research results show that the independent variable Leverage has a negative and significant influence on Cash Holding where hypothesis 2 is not rejected, Liquidity has a positive and significant influence on Cash Holding where hypothesis 2 is not rejected, Firm Size has a positive influence but not significant on Cash Holding where hypothesis 3 is rejected, and Capital Expenditure has a positive and significant influence on Cash Holding where hypothesis is rejected. From the empirical evidence above, the implication obtained in this research is that companies that have high leverage need sufficient reserve funds to avoid financial distress, so that the company's activities can run smoothly. In order to cover short-term financing needs, companies really need good liquidity, meaning there is sufficient reserve funds. The bigger a company, the bigger the transactions will be too. Here it is necessary to have reserve funds to be used to meet financing needs so that the company's operations are not disrupted. Capital expenditures made by a company in making investments should use internal funds so that they do not add additional burden. If capital expenditure uses external financing or debt, it will reduce the Company's liquidity level because it has to pay interest or other expenses.

Keywords: Capital Expenditure; Cash Holding; Firm Size; Leverage; Liquidity