Media Bureaucracy and Citizen Journalism

Challenges For Mass Media Reporting Practices in Indonesia

  • Andri Saleh Fakultas Ilmu Komunikasi, Universitas Padjadjaran
  • Yanti Setianti Fakultas Ilmu Komunikasi, Universitas Padjadjaran
  • Heru Ryanto Budiana Fakultas Ilmu Komunikasi, Universitas Padjadjaran
Keywords: bureaucracy, journalism, mass media, citizen journalism


The emergence of citizen journalism in a news story has its own dilemma.  On the one hand, citizen journalism presents a news story on an event quickly, naturally, and without intervention from any party. But on the other hand, citizen journalism also has the potential to deliver fake news (hoaxes) and news that does not pay attention to journalistic rules and codes of ethics. This dilemma actually poses its own challenges for the mass media to accommodate  citizen journalism reporting into a rigid and hierarchical media bureaucracy. This study aims to obtain an overview of bureaucracy in the mass media in a news story and find out the consequences of mass media collaboration with citizen journalism. The method used in this study is a qualitative research method using the classical organizational communication  theory  by Max Weber, namely bureaucracy. Informants consist of editors-in-chief, editors, journalists, and public relations selected from several mass media representing print media (Pikiran Rakyat), electronic media (MNC Media and RRI),  and online media (Kumparan and Mojok). The results of this study show that bureaucracy is absolutely needed in all forms of reporting, both through conventional mass media and citizen journalism. Pikiran Rakyat, MNC Media, and RRI make information from citizen journalism as initial information which is then processed through bureaucratic procedures such as verification, confirmation, and follow-up to be used as news material. Meanwhile, Kumparan and Mojok provide space for citizen journalism through several channels while still following the prevailing media bureaucracy. This is done in maintaining the validity of news by paying attention to journalistic rules and codes of ethics.


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How to Cite
Saleh, A., Setianti, Y., & Budiana, H. (2023). Media Bureaucracy and Citizen Journalism. Ultimacomm: Jurnal Ilmu Komunikasi, 14(2), 219-233.